Client and company relationships are everything. Many times, transactions and orders are delayed or cancelled because of issues on the part of your Danish logistics partner. These issues can cause difficulty for you and your client, with the ultimate blame falling on your shoulders. To avoid these situations from happening over and over again, it is important to keep running performance checks from time to time.
It is important to make sure your Danish imports (and exports) are well handled, delivered on time and in a secure manner. To address poor performance issues, start by encouraging your client to take a satisfaction survey, asking specific questions about the service they received. Make sure to ask a couple of specific questions regarding the handling, shipping and delivery. That will pinpoint every weak point that needs to be addressed and corrected.
This should be followed by regular review meetings with your logistics partner in which all the issues are raised. It is helpful to approach this in a spirit of cooperation, addressing the problems that affected both sides and suggesting mutually acceptable solutions.
Reviewing Your Transport Options
After a series of reviews you may find that some performance issues are due to misunderstandings and others are down to sloppy service. Both of these issues can be addressed in principle. However, a third possibility is that the Danish logistics company does not have the infrastructure or abilities to address all of the performance issues.
This may be because the company does not have an adequate presence in the UK, restricting its transportation options. Or it may be too small to fulfil your delivery requirements. Or it may not have sufficient third-party partnerships in place to offer you the fastest or most cost-effective transport options.
If your Danish logistics company is unsuitable to your requirements, it may be necessary to review your transport options and select another partner.
Personalised Service From NTEX
If this is the case with you, you should consider working with NTEX. With established bases and partnerships in both the UK and Denmark, NTEX is one of the best options available to make sure that handling, shipping and delivery of products is effective and fast. Our staff are well trained, prepared and with the capacity to deliver a great service every time.
We take an active interest, doing our own research about the type of business you run and the needs of your industry. We take care of every aspect of the process for you to ensure you have a smooth importing and exporting experience.
Human relationships are extremely important in logistics, even though we live in a largely digital economy. This is why we go the extra mile to create personal links and provide a bespoke service for every transaction. We offer a range of affordable scheduled shipping options, as well as rapid shipments in 24 hours or 36 hours if required.
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